Using the F Word in Your Marketing

     Potty F wordmouth? Hardly. The F Word referred to here is “Free.” Because people love free stuff, advertisers love to use free stuff to attract customers. “Free gift with purchase!” “Free Delivery!” “Buy One Get One Free!” It sounds good, but even free comes at a cost, and you need to be sure to consider the cost of free stuff when you advertise it. The value of the free item or service must be considered part of the cost of your marketing or advertising.

Case in point:

A client told me they once had a very successful campaign offering a free car wash with purchase of an oil change. They were really happy because they got such a cheap deal on the ad itself; it was a special package, and cost “only” $250. With 11 coupons redeemed, they were delighted with their success. “Hold on,” I said. “Let’s figure out how much your advertising campaign actually cost.” The value of the free car wash was $5.95. Multiply that by 11 and add it to the cost of the ad. $250 + $65.45 = $315.45. Revenue from those 11 oil changes @ $24.95 each was worth $274.45. At this point, I can probably stop doing the math for you. They had not thought far enough ahead to know how many coupons would need to be redeemed for them to make money. (The magic break-even number is 14. Anything less and they’re in the hole.)

“Free” can be music to a consumer’s ears. Just make sure you can really afford to give it to them. And make sure they don’t have to jump through unreasonable hoops to get it.

For the Love of Outsourcing

Outsourcing

How many of you prepare your own Income Tax Return? Unless you’re one of the few who can still file form 1040EZ, my bet is you use a CPA or professional tax preparation company. It’s their job to know about changes in tax law, what you can deduct as a business expense, and a multitude of other details that would make your head spin if you had to stay abreast of it in addition to all your other responsibilities. That’s a sensible application of outsourcing; paying a professional to handle tasks you either don’t have time for, or don’t have the expertise to execute them efficiently. It’s the same logic behind taking your good suits to a dry cleaner or having an ASE-certified mechanic repair your car’s engine.

According to an article in Harvard Business Review about outsourcing marketing and advertising,  “The benefits to business include cost savings and improved quality.”  If outsourcing can save you money and deliver a better quality service or product, why wouldn’t you? Harvard Business School professor Gail J. McGovern, the article’s author, said, “The outsourcing of marketing activities is catching on; in fact, in a recent poll of business owners and executives, 53 percent reported plans to outsource all or most of their marketing activities.”  The number one reason for outsourcing? You’ve heard it before. Outsourcing frees up your time to focus on your core business; the stuff you know how to do best.

Just what types of activities do businesses outsource? Find out in this article from Marketing Profs. Then call us and we’ll dispel the myth that you can’t afford to outsource your marketing. Unless you have time and money to burn, many businesses can’t afford not to.